What’s covered
Policy scope
The Cosmo Casino privacy policy explains how Rock Swift Group Limited handles information when you register, use the account area, contact support or access the online casino. It applies to Cosmo services; external websites and organisations follow their own privacy rules.
Last revised: 14 October 2026.
Information collected
What information Cosmo Casino may handle
01Registration details
Information supplied when you create or manage an account, such as your name, contact details, date of birth and login information.
Cosmo Casino may use these details to administer access, provide services and protect your account.
02Account activity
Details connected with account use, requests, transactions and communications with support.
This information may help Cosmo Casino respond to you, meet legal duties and maintain secure services.
03Identity checks
Cosmo Casino may perform identity checks and request personal identification documents.
Information supplied for verification may be used for security, compliance and account protection.
04Contacting support
Messages and details you provide when speaking with Cosmo Casino support.
Phone, email and live chat support are available 24/7, with multilingual support advertised.
05Technical information
Information about how you access and use Cosmo Casino online services.
This may include device, browser, IP address and usage information where collected by the service.
Keep passwords, payment details and identity documents private. Cosmo Casino may request information only when needed for account administration, verification, support or legal compliance.
Use of information
Why Cosmo Casino uses personal data
- Create and manage your account and provide access to casino services.
- Respond to support requests and communicate important account information.
- Perform identity, security, anti-fraud and compliance checks.
- Meet legal, regulatory and responsible gambling obligations.
Cosmo Casino may also use information to maintain website security and investigate suspected misuse.
Cookies
Cookies and similar technologies
Cosmo Casino may use cookies and similar technologies to help the website function, remember preferences, protect accounts and understand service use. Available controls depend on the website and your browser.
Your browser may also store history, cache and downloads. Manage these through your own browser settings rather than through Cosmo Casino. Cookie settings Check the available controls before accepting or removing cookies.
Storage
Storage and server records
When you use Cosmo Casino online services, technical details such as the requested page, IP address and browser information may be processed by the relevant hosting environment.
The applicable retention period depends on the type of information, its purpose, legal duties and the hosting arrangement. Contact support for details about a particular record.
Information sharing
When information may be shared
Cosmo Casino may share relevant information with authorised service providers helping to operate the website, verify identity, maintain security, provide support or meet legal requirements.
Information may also be disclosed where required by law or a lawful request. Cosmo Casino does not ask you to send unnecessary personal details through external links.
Account security
Keeping sensitive information secure
Send sensitive details through the correct channel
Never share passwords or one-time codes unnecessarily. Confirm that you are using the correct Cosmo Casino support channel before sending identity documents or account information.
- Keep passwords and one-time codes confidential.
- Treat account recovery links as private.
- Check screenshots before sharing them.
- Keep your browser and device updated.
Retention and deletion
How long information is kept
01Account and verification information
Sit in page memory until you reset, reload or close the page.
02Support correspondence
Messages may be kept for as long as needed to respond, protect services and meet applicable obligations.
03Technical and cookie information
Retention depends on the type of data and the relevant browser, website or hosting settings.
04Records held by service providers
The applicable provider’s systems and retention rules determine how long those records remain available.
Cosmo Casino does not publish one retention period for every category of information. Support can confirm the position for a specific request.
Your rights
Cosmo casino privacy policy and your choices
You may have rights to request access, correct inaccurate information, ask for deletion or restriction, object to certain processing and request data portability. Cosmo Casino may need to verify your identity first.
For players in the United Kingdom, privacy rights and duties are generally considered under the UK GDPR and the Data Protection Act 2018. The ICO privacy information sets out information from the Information Commissioner’s Office (ICO). Contact the ICO if you remain concerned about how personal data is handled.
Need help with privacy?
Ask Cosmo Casino about information, requests or account security.
Get Bonus NowRelated information
More useful Cosmo Casino pages
Cosmo casino privacy policy: how player data is handled
Cosmo Casino and the information it may collect
Cosmo Casino may collect information supplied when you register, use the account area or contact support. This can include personal and account details needed to provide the service.
Cosmo Casino may request personal identification documents when identity checks are performed. Technical information, including device, browser, IP address and usage details, may also be processed when you access the service.
Cosmo Casino may use cookies and similar technologies to support website functions, remember preferences, protect accounts and understand service use. Controls may be available through your browser or the website.
Cosmo Casino data protection and the use of information
Cosmo Casino may use personal data to administer accounts, process requests, provide customer support and carry out security checks. Information may also support legal, regulatory, anti-fraud and responsible gambling duties.
Cosmo Casino operates under a licence from the Kahnawake Gaming Commission, licence number 00884. Account and transaction information may be retained or disclosed where required by applicable law or a lawful request.
Cosmo Casino may use contact details for service messages, account notices or permitted marketing communications. Ask support how to change communication preferences.
- Account details for managing access
- Identity information for verification and security
- Technical and cookie information for website operation
- Support messages for handling requests
- Transaction and activity records for compliance
Cosmo Casino sharing, storage and security
Cosmo Casino may share relevant information with service providers that help operate the website, verify identity, maintain security, provide support or meet legal requirements. Such providers should receive information needed for their authorised purpose.
Cosmo Casino uses security measures intended to protect personal data against unauthorised access, alteration, loss or disclosure. No online storage or transmission method is completely secure, so keep account credentials confidential.
Cosmo Casino does not publish a specific retention period for every data category. Records may be kept as long as necessary for their purpose, legal duties, dispute handling or regulatory requirements.
Cosmo Casino privacy rights for United Kingdom players
Cosmo Casino players in the United Kingdom may have rights under the UK GDPR and the Data Protection Act 2018. Depending on the circumstances, these may include access, correction, deletion, restriction, objection and data portability.
Cosmo Casino may verify your identity before completing a privacy request. You can use the available support channels, or contact the Information Commissioner’s Office (ICO) about unresolved data protection concerns.
Cosmo Casino account privacy is separate from gambling self-exclusion. UK players seeking national self-exclusion can consider GAMSTOP, while GamCare and the National Gambling Helpline on 0808 8020 133 provide free support.
Contact Cosmo Casino about privacy
Cosmo Casino provides phone, email and live chat support 24/7, with multilingual support advertised. Use these channels to ask how information is used, change communication preferences, request access or report a security concern.
Cosmo Casino players should provide enough detail for a request to be located without sending unnecessary sensitive information. Applicable privacy rules determine how each request is handled, including records that must be retained.
